Store Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONTACT FORMS

If you Subscribe via online form, you will be added to our email list for marketing purposes. We will keep your information on file until or unless you unsubscribe.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

WHO WE SHARE YOUR DATA WITH

We use PayPal to process payments. They will collect your payment data upon checkout. For more information on how your information is used or stored, please visit: PayPal Privacy Policy

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our shippa.flo@gmail.com

SHIPPING POLICY

1. Shipping Methods and Carriers
We offer the following shipping methods:
- Standard Shipping: Typically delivered within 5-10 business days.
- Express Shipping: Typically delivered within 2-5 business days.

All orders are shipped using trusted carriers such as UPS, FedEx, or USPS, depending on your location and selected shipping method.

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2. Processing Time
- Order Processing: Orders are processed within 2-3 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
- Custom Orders: Custom and made-to-order artworks may take additional time to prepare before shipping. Processing times for these items are detailed on the individual product pages.

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3. Domestic Shipping
- Shipping Rates: Domestic shipping rates are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed at checkout.
- Estimated Delivery Times: Delivery times vary depending on your location and selected shipping method. Standard shipping typically takes 5-10 business days, while express options may arrive in 2-5 business days.

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4. International Shipping
- Availability: We offer international shipping to most countries worldwide. Please note that customs fees, import duties, and taxes may apply depending on your country’s regulations. These fees are the customer's responsibility and are not included in the shipping cost.
- Estimated Delivery Times: International shipping times vary by location, typically ranging from 10-20 business days.
- Tracking: International shipments include tracking, and you will receive updates via email.

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5. Shipping Costs
- Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight and dimensions of your order.

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6. Packaging and Handling
- We take special care in packaging your artwork to ensure it arrives safely. All items are carefully wrapped and cushioned to prevent damage during transit.
- Larger and more delicate artworks may require additional handling time to ensure safe shipping.

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7. Order Tracking
- Once your order is shipped, we will send you a shipping confirmation email with a tracking number.
- You can use this tracking number to check the status of your order on the carrier’s website.

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8. Delays and Issues
- While we strive to meet all delivery estimates, unforeseen circumstances such as weather delays, customs hold-ups, or carrier issues may affect delivery times. If there are significant delays, we will contact you with updates.
- If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date, and we will work with the carrier to resolve the issue.

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9. Incorrect Shipping Information
- Please ensure that your shipping information is accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete shipping addresses.
- If you realize there is an error in your shipping address after placing your order, please contact us immediately at shippa.flo@gmail.com

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10. Returns and Exchanges
- Returns or exchanges within 7 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.